| The Restaurant Hostess should be well groomed and | | | | guests have enjoyed so far, etc.) |
| be present at all times during working hours at the | | | | Hostess must pull out the chair lightly from the table, |
| entrance of the restaurant. | | | | and offer them to sit. Disabled persons should be |
| She should acknowledge guests arrival with a bright | | | | approached first, women and then men. Hostess |
| smile on her face and pleasant eye contact, while | | | | should assist the guests such that they are |
| stepping forward towards the guest. Hostess must | | | | comfortable and should push the chair gently forward |
| greet guests by their names (if available) with a | | | | and ask: "Please Mr./s (name of guest), are you |
| courtesy bow. Children should be acknowledged and | | | | comfortably seated?" For first time guests, in case a |
| greeted individually by name (if available). If guest's | | | | child is present, hostess must propose a high chair as |
| name is not known, hostess should confirm name by | | | | appropriate, and ask: "Would you like me to bring a |
| asking politely "You are Mr. or Mrs....?" Once the name | | | | high chair Mr./s (name of guest)?" |
| is known, she should say: "Welcome to (name of | | | | Hostess should unfold napkin on the guest's lap, from |
| outlet), Mr./s (name of guest)". Hostess will escort | | | | the right hand side, ladies first then gentlemen, with a |
| guests to the table, showing the way to guests with | | | | smile and eye contact. For subsequent visits to the |
| open palm hand, while walking side by side or at a | | | | restaurant, high chair is automatically offered to |
| slight distance in front, by saying: "This way please, | | | | guests without asking. Hostess must ensure that |
| Mr./s (name of guest)". | | | | guests are promptly seated and that the correct |
| Hostess must suggest aperitif by saying: "Would you | | | | number of place settings are in place. Hostess should |
| like to sit at the bar for an aperitif first or would you | | | | inform guests that their order will be taken right |
| prefer to go straight to your table, Mr./s (name of | | | | away by saying: "Waiter would take your order right |
| guest)?" She should follow the guest's response and | | | | away, Mr./s (name of guest)". |
| acknowledge by saying: "With pleasure Mr./s (name | | | | Hostess should also wish guests a pleasant meal |
| of guest), this way please" Hostess should enquire | | | | experience and retire with a courtesy bow along with |
| about guest' preferred section of the restaurant, by | | | | a smile saying: "Please enjoy your (meal) Mr./s (name |
| saying: "Would you prefer a smoking or a | | | | of guest)". Hostess should advise headwaiter/waiter |
| non-smoking section of the restaurant, Mr./s (name | | | | whether guests have already had an aperitif at the |
| of guest)?" Hostess must engage in a light | | | | bar, in order for the headwaiter/waiter to propose |
| conversation tone with the guests while escorting | | | | aperitif to guests as appropriate. Hostess should |
| them. It should be natural and conversational way | | | | present herself well to the guests, should be calm, |
| (not overburdening with excessive conversation - | | | | polite and appealing to the guests. |
| conversation could be on guests stay, which activities | | | | |