| What me, upset? OK not you, but let’s consider | | | | by modeling the behavior you want the angry person |
| the fact that perhaps one day, someone close to | | | | to exhibit. |
| you may become angry. Perhaps even in the | | | | Prevent participants from reaching the boiling point by |
| workplace. And you already know that | | | | avoiding pointing, raised voices or sarcasm. |
| communications become clouded when anger does | | | | Maintain a consistent level of respect while all |
| the talking. Try this recipe next time anger appears | | | | ingredients are mixed and measured. Don’t give |
| on the menu. | | | | up, sometimes this recipe can be prepared quickly |
| Take these ingredients: An open stance that shows | | | | and other days it needs to simmer more slowly. |
| interest; direct eye contact that builds trust; a soft | | | | Serve with generous helpings of patience and enjoy |
| and measured tone of voice and a non-threatening | | | | a healthy professional relationship. |
| posture (sitting down is good). Combine all ingredients | | | | |